1. Introduction
A Touch of Acox Catering LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at atouchofacoxcatering.com or submit an inquiry through our booking form. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We may collect the following categories of information:
- Personal Identifiers: Full name, email address, phone number (optional)
- Event Details: Event type, guest count, preferred date, menu preferences, and additional notes you provide in our booking form
- SMS Consent Records: Your explicit consent choices for transactional and marketing SMS messages, recorded at the time of form submission
- Usage Data: Pages visited, time spent on pages, browser type, device type, and IP address collected automatically through standard web server logs and analytics tools
- Cookies & Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience (see Section 6 below)
3. How We Use Your Information
We use the information we collect to:
- Respond to your catering inquiry and provide a customized quote
- Communicate with you about your event details and booking status
- Send transactional SMS messages — booking confirmations, appointment reminders, and account notifications — if you have provided explicit consent
- Send marketing & promotional SMS messages — special offers, seasonal promotions, and updates — only if you have explicitly and separately opted in
- Improve our website, services, and customer experience
- Comply with applicable laws and regulations
4. SMS Opt-In Details
When you provide your phone number and check the SMS consent checkboxes on our booking form, you are explicitly opting in to receive text messages from A Touch of Acox Catering LLC.
- Transactional SMS: Booking confirmations, appointment reminders, and service-related notifications. This consent is optional and is not required to submit a booking inquiry.
- Marketing SMS: Promotional offers, seasonal specials, and business updates. This consent is entirely optional, is not pre-checked, and will not affect your ability to receive catering services.
- Message Frequency: Message frequency may vary based on your booking activity and promotional calendar.
- Message & Data Rates: Standard message and data rates from your mobile carrier may apply.
- Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a single confirmation message upon opt-out.
- Help: For assistance, reply HELP to any message or contact us at (803) 521-7854.
No Sharing of SMS Consent Information
SMS opt-in consent and phone numbers collected for SMS purposes are never sold, rented, or shared with third parties for their own marketing purposes. This information is shared only with SMS service providers strictly necessary to deliver messages on our behalf, and those providers are contractually bound to use it solely for that purpose.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers: Trusted vendors who help us operate our business (such as our CRM platform and SMS delivery providers), subject to confidentiality agreements. These providers may only use your data to perform services on our behalf.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.
- Essential Cookies: Required for the website to function properly (e.g., session management).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). This data is aggregated and anonymous.
Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect the functionality of certain parts of our website. We do not use cookies to track you across third-party websites or serve targeted advertising.
7. Data Security Practices
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), access controls limiting who can view your data, and secure storage with our service providers. However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out of SMS: Unsubscribe from SMS messages at any time by replying STOP to any message.
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time by contacting us directly.
- Data Portability: Request your data in a commonly used, machine-readable format where technically feasible.
To exercise any of these rights, contact us at the information below.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: